IT Services Management

The goal of every IT department is to ensure Processes, People and Technology are in place in order to give a competitive advantage to the company. IT Service Management describes a strategic approach to Design, Deliver, Operate and Continiously Improve the way IT systems are used.

We, at Diceberg Consulting, can help your organization in the following axis:

IT Strategy Development Cybersecurity IT Process Improvement IT Audit Business Continuity Management
Helping you outline an effective IT strategy which aligns with your overall business goals and delivers a competitive edge. Choosing an IT solution or service which delivers your organisation a competitive edge, whilst still aligning with business strategy and meeting your budget requirements can be a difficult task. Our consultants have the experience, skills and vision to guide you through this demanding process and help you outline the right IT strategy to underpin long-term business success.

More than ever, organizations must balance a rapidly evolving cyber threat landscape against the need to fulfill business requirements. Today, the possibility of a cyberattack is a matter of “when” not “if”, regardless of where an organization is on their journey to cybersecurity. With the likes of Equifax,e Facebook, eBay experiencing mega-breaches, IT leaders must re-examine where their businesses can shore up security.
Our cybersecurity services are delivered by a team of experienced in-house consultants who have a deep understanding of the range of cyber risks facing organisations today, helping you implement the best possible security solutions for your budget and requirements.

We Offer:

  • Security Architecture Design & Implementation
  • Security Processes
  • Review & Implementation
  • Penetration Testing
  • Vulnerability, Management Implementation

IT process management includes a set of routine activities that require standardization and can gain a lot of flexibility and practicality by combining IT and BPM.

IT operations is more relevant than ever. In the past years almost every IT organization within corporate or medium sized businesses has started process initiatives in order to achieve higher efficiency and failure-free projects and IT services. These initiatives went mostly along best practices or semi-standards such as ITIL, PRINCE 2 or COBIT. Also quite a lot of companies got themselves certified as ISO 20000.

A project to implement IT processes needs strategic preparation, planning and implementation. It must not be reduced to the bare solution as a singular problem or a process group.

Diceberg Consulting can offer experience over successful implementations of process management systems within corporate businesses. Together with the customer , we will :

The best way to gain true insight into your current IT environment is with an IT Audit, whether it's the budget you're spending, your security profile or your system set-up.

Whether you want a true vision of your environment, to identify current inefficiencies or potential security weakness, or ensure your IT is aligned with business strategy, an IT audit can help you achieve your goals in the most cost-effective and efficient way.

Diceberg’s independent IT audits are designed to give you a clear insight into your current systems, operations or infrastructure to ensure maximum performance and return from your IT.

Our Business Continuity services protect your business from unforeseen disasters and keep you working even when the worst strikes.

With years of experience in business continuity planning and support we can deliver the expertise, personal service and strategic consultancy your business needs to ensure a comprehensive and effective service.

We don’t believe that one size fits all. Instead, our expert consultants will design and build a tailor-made business continuity plan for your business. We take into account all your operational requirements from Recovery Point and Recovery Time Objectives to budget, to ensure the best-fit solution.

The main components of the Continuity Plan are:

  • Crisis & Communication management
  • Disaster Recovery plans
  • Business Key Processes Recovery
  • Risk Management